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Shipping & Returns Policies Shipping & Returns Policies Return Policy

Online purchases must be returned within 30 days of delivery and must be new, unused, and contain all original packaging and accessories. Some items cannot be returned if opened, including concession supplies, seasonal items, food items, costumes and items included in party packages. Items that have been replaced because they are damaged, defective or incorrect must be returned to the original SantaShopGifts shipping address. All purchases must have a valid online order number that is provided after checkout. Other restrictions may apply.

Where do items need to be returned to?
Purchases may only be returned to the following address:
SantaShopGifts Returns
185 W. Rawson Ave
Oak Creek, WI 53154
Phone: 414-405-7086

How to return items?
The first step to returning an item purchased online is to get an approval number from Santa Shop Gifts. This may be done by contacting us at 414-405-7086 or by clicking the contact us link on the bottom of this page and submitting information about your return request. If you use the contact us method, you will be contacted within 1 business day. When Santa Shop Gifts ships items they will be packaged securely so that they will not be damaged. All items being returned should also be packaged in a secure method so that the returned items will not get damaged during shipping.

Shipping for returns?
Customer pays for the shipping costs for all returns

When will the customer receive the refund?
As soon as SantaShopGifts receives the returned product we will credit your account. Santa Shop Gifts is not responsible for packages lost in transit. We suggest returning products via a traceable shipping system.

Tax:(if applicable) The appropriate tax amount by item will be included with your refund.

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